(English) Your rights do not go on holiday – Knowing your rights in case of flight cancellations and other travel troubles


“Travel is the only thing you buy that makes you richer” is a well known quotation that may express the hidden value of a simple purchase such as booking a flight for a deserved holiday.

However, sometimes the pleasure of travelling can be tarnished by all those accidents related to flight delays, cancellations, lost luggage, which a passenger has to face together with all the consequent inconveniences.

This applies all the more in these days, because of Ryanair’s policy of planned cancellation of flights. In order to face successfully this kind of situations, it is important for passengers to be aware of  the claim and compensation procedures they are entitled to trigger. Among the international instruments, passengers’ rights are enshrined in the “Convention for the Unification of Certain Rules for International Carriage by Air”, signed on the 28 May 1999 in Montreal (so-called “Montreal Convention”). By the same token, the “Regulation (EC) No 261/2004 of the European Parliament and of the Council” establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

In Italy, the ENAC (Italian Civil Aviation Authority) plays a fundamental role in raising awareness and communication of correct information on this topic, particularly with the publication of  “The Passengers’ Bill of Rights”, an useful vademecum for all travellers.

The existence and circulation of these instruments is a clear step forward the full recognition of passenger’s rights, which is nevertheless still hindered by the discouraging bureaucracy and procedures one needs to go through in order to obtain what it is granted by law. For this reason, the assistance of a well-equipped legal practitioner may prove fundamental in turning rights from theory into reality.

In particular, in case of flight cancellation a passenger can claim a monetary compensation up to 600 € and is entitled to meals, refreshments, accommodation and hotel transfers depending on the length the flight and delay: therefore, following the correct procedure may be rewarding.

If you need any assistance in the abovementioned matters, please feel free to contact our law firm at: segreteria@dragoneassociati.it

 Avv. Massimo Dragone                                                    dott.ssa Stefania Carrer